Trust is a key asset for pension providers as the products and services they provide involve the act of people parting with their money in exchange for promises that cover a lifetime. Uncovering trust in pension institutions comes at a crucial point in time as the Dutch pension system is in a state of flux. An important question is if and how these policy changes affect trust in pension institutions. Research findings offer pension practitioners feedback and lessons on how policies and reforms are viewed by participants and what factors might bolster trust in pension institutions. To examine the development of trust, its underlying determinants and consequences longitudinal data will be collected.
This project is funded by a Theme grant of Netspar.